Stratco Smeaton Grange is a well-known brand in the construction and home improvement industry. They offer a wide range of products including sheds, fencing, patios, and roofing solutions. With their commitment to quality and customer satisfaction, Stratco Smeaton Grange has gained a reputation as a reliable and trusted brand. Their extensive knowledge and experience in the industry enables them to provide innovative solutions to their customers' needs. The brand values transparency and professionalism in all aspects of their business, from providing accurate and detailed information to offering exceptional customer service. Stratco Smeaton Grange is dedicated to providing their customers with high-quality products that are both functional and aesthetically pleasing. Their attention to detail and focus on durability make them a go-to choice for those seeking construction and home improvement solutions.
Amenities and More
- Service options
- Delivery
- In-store shopping
- In-store pick-up
- Same-day delivery
- Accessibility
- Wheelchair-accessible entrance
- Payments
- Credit cards
- Debit cards
- NFC mobile payments
Reviews
Nga from Smeaton Grange went above and beyond for us. Nga helped us with our pool fencing and a shed. Her communication and her knowledge of products was outstanding. Overall Nga was very helpful and her service was amazing. We will definitely work with Nga again and highly recommend her. Thanks again Nga 😊 …
I bought 2 decorative screens in rust from My Deal. But they were actually from Stratco.
The girl from Stratco called to say the one I had ordered was out of stock.
I wanted them to go horizontally and didn’t really care which ones . So long as they did not look out of place.
After a few weeks I get a call from the driver in my area. But could not find my place.
He had parked his truck across the road and unfortunately he was heading downhill. I was actually the other way uphill.
But eventually I see this big strong guy carry both heavy screens heading towards me.
I was extremely happy with his customer service, the phone call and him dropping them where I needed them
Also the young girl who assisted me with picking a different one that actually looks amazing.
My partner and I got them up with 4-5 hours.
We now just have to plant our garden
After seeing years and years of TV advertisements I needed, and decided, to buy a small STRATCO shed in order to support an Australian business. The entire sales experience has been nothing short of disappointing. Purchased over the phone on November 10, sale not processed until November 14, and then no receipt or invoice provided. I had to call on the16th to get a copy of the paperwork.
An installer was recommended whom I contacted and made arrangements for the installation. When he was available to attend and turned up as agreed - No SHED! Why? Because the salesperson neglected to advise the installer to collect the shed before turning up on site!
So that poor installer had to drive two to three hours in Sydney traffic for nothing and I wasted half a day also for nothing.
When I called STRATCO to follow up, the salesperson had attitude and blamed me for not advising the installer to pick up the shed prior to installation. Is that my job? If so I should have been advised by the salesperson that I needed to ask/advise the installer that.
Honestly, in this day and age to encounter such poor, in fact non existent service from an established Australian Company is nothing short of unacceptable.
Lift your game STRATCO.
I still don't have my shed!
Stratco is a great place to get awnings custom made to suit your garden. They also have some all the awning accessories, garden sheds, ladders and various tools. Their service is good and the staff are helpful.
They have a smaller range of outdoor furniture and BBQs.
The anime are relatively easy to assemble from the flat packed kit you receive
I am extremely disappointed with the service provided by Strato, particularly the incompetence displayed by the store members in Seaton Grange. I strongly advise against considering them as a supplier. Despite our substantial investment of approximately $38,000, we have experienced a complete lack of a smooth ordering process. Our interactions with Strato have been plagued by consistent issues, including missing items, unfulfilled promises, and frustrating delays caused by their overall inefficiency. The recent purchase of a simple flat roof carport was far from simple, as it arrived with missing posts, downpipes, and end caps. These stressful experiences have led our company to terminate our business relationship with Strato. It has become evident that prompt and reliable service is not a priority for them, and we are now actively seeking alternative suppliers. Additionally, it is worth noting that Strato's head office does not address the significant shortcomings of their incompetent delivery department.
Nga been great assistant. Even though she did not sell us the shed has helped us from start to finish and we love our shed. She has been amazing
The most disgustingly untidy place. Staff were too busy doing other things. Walked around for about 10 minutes before being approached. There was stuff everywhere all over the place. The most unorganised stratco I have ever been in. The Campbelltown store was far better organised.
Staff were very helpful actually
showing me how to set up and use my product and putting it in my car
Best service experienced this year, thankyou
Location
Hours
-
Updating...
Liked by Others
Nuway Landscape Supplies Pavers & Walls Logan
8 reviews
488 Loganlea Rd, Slacks Creek QLD 4127, Australia
